Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2024

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

  • Name and contact information (email, phone number)
  • Payment and billing information
  • Business information and preferences
  • Communications with our support team

Usage Information

We automatically collect certain information about your use of our services, including:

  • Device and browser information
  • IP address and location data
  • Pages visited and features used
  • Performance and usage analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns and optimize user experience
  • Detect and prevent fraud and abuse

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • With your explicit consent
  • To trusted service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and features
  • Improve our services and user experience

You can control cookie settings through your browser preferences.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Delete your personal information
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent

7. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: support@astrix.com

Phone: +977 9818630213

Address: Kathmandu, Nepal